Refund and cancellation guidelines for Media2URL subscriptions.
Last updated: July 26, 2026
Subscription cancellation rules, refund eligibility criteria, usage-based consumption exclusions, and chargeback dispute resolutions.
Media2URL strives for complete billing clarity. When you purchase or upgrade a subscription, compute capacity, storage buckets, processing tools, and bandwidth quotas are immediately allocated to your account.
This Refund Policy explains our cancellation procedures, refund review parameters, and policies regarding disputed transactions.
Self-Service Cancellation: You may cancel your subscription at any time via your dashboard billing settings. Cancellation turns off auto-renewal for subsequent billing cycles.
No Partial Refunds: Subscription charges are non-refundable for partial billing periods. Upon cancellation, your paid plan benefits remain accessible until the current billing cycle expires.
7-Day Request Window: Refund requests must be submitted to support@media2url.com within seven (7) calendar days of the charge date.
Eligible Scenarios: Refunds may be approved for verified double billing errors, gateway processing glitches, or confirmed service outages that prevented platform use.
Consumption Exclusions: Accounts that consume more than 20% of their monthly bandwidth quota, run extensive bulk URL imports, or store large asset volumes during the 7-day window are ineligible for refunds because computing and delivery resources were consumed.
No Refunds for Violations: No refunds, credits, or fee adjustments will be issued for accounts suspended, restricted, or permanently deleted due to violations of our Acceptable Use Policy, Terms of Service, or copyright regulations.
Resolution Requirement: You agree to contact support@media2url.com to resolve billing questions before filing a chargeback dispute with your card issuer or bank.
Unauthorized Disputes: Initiating fraudulent or unverified chargebacks will result in immediate account suspension, asset lock, and blacklisting of billing credentials.
If you have questions about this policy, your account, billing, uploads, abuse reports, DMCA notices, privacy requests, refunds, or legal/safety concerns, visit the Contact page or email us directly. For account-specific requests, email from the account address when possible.
