Data Retention Policy

Active files and their operational metadata are retained while needed to provide the service and while the account remains active and within applicable plan limits. The file may have versions, variants, thumbnails, link records, analytics, or other records required for the asset workflow.

Expiry, a reached view or download limit, manual deletion, account action, plan enforcement, or safety enforcement can make a link unavailable before background cleanup removes the related storage objects. Deletion of an active asset revokes normal access through the Media2URL delivery routes; a copy already downloaded or republished elsewhere cannot be recalled.

Expiry-based cleanup and abuse enforcement are separate. A file restricted because it was reported is not permanently deleted solely because it reached a report threshold. It remains unavailable while it is reviewed and may be permanently purged after a confirmed violation or an authorized administrator action.

When a file is temporarily restricted for abuse review, public delivery may be blocked across its direct URL, share page, variants, transformations, downloads, and verified custom delivery domains. The restriction is intended to stop continued access while avoiding automatic permanent deletion based only on an unverified report.

Assets with repeated open reports may be presented to authorized operators for review and bulk action. After confirming a violation, an operator may remove the asset, versions, variants, thumbnails, and related storage objects. Report and audit records may be retained separately so that the action, reason, and investigation history remain accountable.

Urgent safety, malware, phishing, legal, or law-enforcement matters may require faster restriction, preservation, or removal. Media2URL may limit disclosure of investigation details when disclosure would create risk or conflict with privacy or legal obligations.

We retain account, workspace, API, authentication, billing, request, rate-limit, upload, delivery, abuse, moderation, and audit records for as long as reasonably needed to operate the service, prevent fraud and evasion, investigate incidents, resolve disputes, meet legal duties, and protect users. Retention periods depend on the record type and risk.

Security-derived identifiers, such as IP-derived rate-limit values and request metadata, may be retained in a limited form for abuse prevention and investigation. We do not promise that every log is retained for a fixed period or that every record can be removed immediately after a request.

When the business purpose ends, records are deleted, anonymized, or isolated where reasonably practicable, subject to legal holds, backups, security needs, billing requirements, and other lawful exceptions.

Infrastructure backups and recovery copies support service continuity. They are not a customer-facing archive, do not guarantee selective restoration of one file, and may retain deleted records until the applicable backup cycle expires or the copy is safely overwritten.

A legal hold or preservation request may pause ordinary deletion for an asset, workspace, account, report, or related record. Holds may arise from a subpoena, court order, law-enforcement request, DMCA dispute, safety investigation, fraud review, or security incident. Preserved information is accessed only for the reason requiring preservation and is deleted when the hold and other retention needs end.

Media2URL may retain limited records after an account or file is deleted when needed to prevent repeat abuse, establish what happened, respond to a legal request, enforce an agreement, or protect another person's rights.

Account holders can delete eligible files, links, folders, or accounts through the available product controls or by contacting support@media2url.com. We may verify the requester and may ask for the exact asset or account information needed to avoid deleting the wrong material.

Deletion of a Media2URL record does not remove copies held by recipients, search engines, third-party caches, custom-domain consumers, or other websites. We can stop the normal delivery paths we control and may provide additional instructions where a separate third party controls the copy.

For privacy, retention, abuse, copyright, or legal questions, contact support@media2url.com. Do not include passwords, access tokens, live malware, or unnecessary sensitive files in a request.